Refund policy

Please inspect your order immediately upon delivery. Please reach out within 5 days of delivery if any part of your order is damaged or missing. Damaged or missing items reported within 5 days of delivery will be immediately replaced. We will not offer refunds for missing orders. After 5 days of delivery missing or damaged items are not guaranteed to be replaced.

In the event that you are unhappy with any of our products, we will accept returns for items that are still in new condition. Returns are also accepted for any product that has been shipped with defects in craftsmanship or materials.

Products that are damaged during shipment will be assessed on a case-by-case basis, but generally they are exchanged with new products at no additional cost to the customer. 

Products that have been painted, or show signs of installation (holes drilled, tape/ fasteners used) will not be accepted for returns under any circumstances. 

Any product that is lost, stolen, or misplaced after the product is verified to have been delivered by the shipping company is the responsibility of the customer, and will not qualify for returns or exchanges. However, we are happy to assist you by providing tracking information as well as the contact information of the shipping company that delivered your item(s). Package that were verified delivered by the shipping company will not be replaced if claimed lost after 5 days of the documented delivery date.

We are not responsible for paint or installation errors.

EXCHANGE PROCESS

If you wish to exchange your item with another item you must contact us to set up an exchange. If the exchange is the result of an error on our part, we will provide you with a return label, and ship the correct item after return shipment has been verified by the shipping company. If you ordered the wrong item, and need to exchange it with a different item, you will be responsible to pay for the return shipping costs before we can send the different items.

RETURN SHIPPING 

Once your return has been approved you will be responsible to arrange for return shipping and cover all associated costs. We recommend getting a tracking number and purchasing insurance. We cannot guarantee that we will receive your returned item. Returns can be sent to Quick Covers at 2248 229th Place Unit A, Ames IA 50014. Return shipping is not refundable.

REFUND PROCESS

Any returned item(s) must be in new/original condition, as stated above. Once your return is received and inspected we will notify you of approval or rejection. If you are approved, then your refund will be processed, and a credit will be applied to the original method of payment. Refunds will not be issued to any person or account other than the one used for the original purchase. Please allow for a period of up to 14 days to process the refund and the funds to clear your account.

CANADIAN SHIPMENTS

Duties and fees are the responsibility of the customer. We will not reimburse for the cost of duties and fees if covers are returned/ refunded. Return shipping is the responsibility of the customer and the shipping price is usually multiples higher than what we charge for customer orders to Canada, since we subsidize those. Unfortunately, we are not able to do the same for returns. Due to our products being so large, they are issued an “oversized package” fee that drives the price up quite substantially. This is why it is imperative that you place your order correctly or notify us immediately if you need to edit your order, so that you won’t be stuck having to return it later.

CANADIAN CURRENCY

Canadian exchange rate is calculated by Shopify. There is a 1.5% conversion fee added by Shopify to the cost of the product. This fee is paid to Shopify.